RefundPolicy

1. General Position

X3WEB does not offer refunds on services once work has commenced, unless required by non-waivable consumer protection law.

All fees are agreed upfront. By paying an invoice, the client confirms acceptance of the scope and fee for that service.

2. What Is Not Refundable

Unless required by non-waivable law, the following are never refundable:

A. Website creation / website design / website development

Website and e-commerce projects are billed as a 50% deposit to start and the remaining 50% at launch. Website creation, design, and development fees, including the deposit, are not refundable once paid.

B. Ads management fees

Monthly ads management fees for Meta Ads or Google Ads are not refundable once the billing period has commenced.

C. Monthly service fees

Monthly management, hosting, support, or maintenance fees are not refundable once the billing period has commenced.

D. Deposits

No deposits paid to X3WEB are refundable.

E. Ad spend

Ad spend paid to Meta or Google is never refundable by X3WEB. Ad spend is paid by the client directly to the platforms, is not included in X3WEB's fees, and is governed by the platforms' policies.

F. Setup fees and one-time fees

Advertising setup packages are paid upfront. Any setup fees, onboarding fees, audits, strategy fees, build fees, or one-time project fees are not refundable.

G. Creative and content production

No refunds for any content creation or production work, including (but not limited to) video, photo, graphics, copywriting, editing, product uploads, content days, or related costs.

H. Third-party costs and pass-through charges

No refunds for any third-party charges, including (but not limited to) payment processor fees, plugin/theme licences, SaaS tools, stock assets, subscriptions, domain registry fees, or upstream hosting costs.

I. Domain registrations

Domain registrations, renewals, transfers, and domain-related work are non-refundable.

J. Digital products

All digital goods are non-refundable once purchased or delivered, including downloads, templates, bundles, and licences.

K. Completed or in-progress work

Any work already completed, partially completed, delivered, implemented, or performed is not refundable, including support, troubleshooting, consulting, training, bug fixes, and optimisation work.

3. Chargebacks and Payment Disputes

If a client initiates a chargeback or payment reversal:

• X3WEB may suspend services and access until the dispute is resolved
• Time spent handling disputes may be billed or deducted from any applicable credit
• Chargebacks do not create any entitlement to a refund

4. Refund Requests

If you believe a refund may apply under non-waivable consumer law, contact us in writing:

Email: accounts@x3webdesign.com

5. Legal Rights Note

Nothing in this policy removes rights you may have under applicable consumer protection laws that cannot be waived. Where such laws require a refund, X3WEB will comply with the law.